Residential Service Technician

Role:

Overhead Door Company has been the industry leader for over 100 years. Our dedicated team continues to lead the way with innovative solutions, unmatched professional installation, service, and support that keeps customers coming back. Our Charleston ribbon is seeking a Residential Service Technician to join our team. The Residential Service Technician is responsible for troubleshooting door service calls and performing repairs as described below. 

The Residential Service Technician will work 8 hour shifts Monday through Friday from 7:30am-4:00pm with the possibility of on-call and overtime. This role is a permanent, full-time position.

Responsibilities:

• Diagnose issues and carry out solutions on residential garage doors and correlating equipment
• Provide accurate and timely estimates on hours and costs of repairs and replacements
• Coordinate with the parts and sales to ensure customers’ needs are met
• Complete work orders on computer-based documentation
• Drive safely and efficiently from customer to customer
• Other duties, as assigned

Skills, Qualifications, and Requirements:

• 1 year of experience in a similar role preferred, but not required
• Strong safety mindset (certifications such as OSSA Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, BSO are assets)
• Outstanding customer service, communication, and professionalism
• Mechanical aptitude
• Comfortable working from a ladder
• A valid driver’s license is required
• Ability to lift up to 75 pounds
• Ability to work outside in all different weather conditions, including cold and extreme heat
• Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling, and managing equipment and tools required
• Able to work independently or with crews
• Must be able to pass drug testing